FAQ
Questions before you start.
Straight answers about how Hotspot Business works today.
The platform is designed to grow without presenting future integrations as features that already exist.
HOTSPOT BUSINESS
Good questions.
Clear answers.
Current product capabilities, without promising features that are not live yet.
What is Hotspot Business?
Hotspot Business brings Wi-Fi package sales, customer access, vouchers and hotspot operations into one owner workspace. It is designed for operators of paid and shared Wi-Fi networks.
How do I get my hotspot ready?
Add your hotspot and follow Router Setup in your owner workspace. The guided checks bring network contact, portal installation, packages and payment readiness into one place.
How do customers connect and pay?
Customers join your Wi-Fi and open the captive portal. They choose an available package and follow Mobile Money checkout, or enter a valid voucher. After payment verification and router authorization, the portal guides them online.
Can I generate and sell vouchers?
Yes. Create voucher batches, print vouchers, record sales and track redemption. Customers enter their code in the captive portal to receive the access attached to that voucher.
Can I manage more than one hotspot?
Yes. An owner account can manage multiple hotspots, with hotspot-specific packages, portal branding and customer records.
Can I brand the captive portal?
Yes. Your hotspot can use its own name, accent colour, welcome headline, announcement and static information pages. The portal adapts across phones, tablets and desktop screens.
Can I see connected devices and help returning customers?
The Connected Devices view shows reported devices and access states. Eligible customers can recover access using the supported recovery path on their authorized device.
What if I need help with a router?
Open a support case from your owner account and select the hotspot. Authorized platform staff can investigate and use managed remote support when the router and required management services are ready.